Success Story of Dunzo Founders: Funding, Journey, Future goals & Business Model of Dunzo 2024

Contents

Dunzo is one of the fastest growing hyperlocal delivery startups in India. Founded in 2015 by Kabeer Biswas, Ankur Aggarwal, Dalvir Suri and Mukund Jha, Dunzo has revolutionized the way goods and services are delivered in urban cities. From delivering groceries, medicines, documents to picking up laundry, Dunzo enables users to get anything from any store or restaurant delivered with just a few taps on their smartphone. Backed by prominent investors like Google, Blume Ventures, Aspada Investments and Lightbox Ventures, Dunzo has expanded to major cities like Bengaluru, Mumbai, Delhi-NCR, Pune, Jaipur, Hyderabad and Chennai.

The main force behind Dunzo is its co-founder and CEO, Kabeer Biswas. In this blog post, we will learn about Kabeer Biswas’s journey – his early life, education, professional experience that paved his way to entrepreneurship and his motivation for starting Dunzo. We will understand Dunzo’s business and revenue model, achievements so far, future plans and position in the hyperlocal delivery market. Through Kabeer Biswas’s story, we will get insights into what it takes to establish and scale a successful startup in India.

Kabeer Biswas – Family

Kabeer Biswas was born on 25th August 1985 in Bhilai, Chhattisgarh to middle-class parents. His father worked in the Steel Authority of India Limited (SAIL) plant at Bhilai while his mother was a homemaker. Kabeer spent most of his childhood and schooling years in Bhilai.

Kabeer has an elder brother who pursued engineering from one of the top colleges in India. However, Kabeer was more inclined towards arts and commerce. He persuaded his parents to allow him to study arts and commerce in 11th and 12th grade, instead of science like his brother.

Kabeer comes from a humble family background. The values of hard work, persistence and resourcefulness that his parents ingrained in him since childhood paved the way for his future entrepreneurial journey and success.

Kabeer Biswas – Education

Kabeer Biswas completed his schooling from DAV Public School in Bhilai, Chhattisgarh. He was an arts and commerce student in 11th and 12th grade.

After finishing 12th grade in 2002, Kabeer enrolled in Hansraj College, Delhi University to pursue Bachelors in Commerce. As a college student, Kabeer actively participated in extra-curricular activities especially drama and photography.

After completing his graduation in 2005, Kabeer went on to pursue post-graduation. He enrolled in Goa Institute of Management in 2007 to pursue PGDM (Post Graduate Diploma in Management). With his flair for arts, Kabeer opted for Marketing and Strategy as his specialization at GIM.

Kabeer’s education in both arts and business management provided the right foundation for his future entrepreneurial journey. His diverse interests and involvement in extra-curricular activities allowed him to develop a creative bent of mind.

Kabeer Biswas – Professional Life

After completing his MBA from Goa Institute of Management in 2009, Kabeer Biswas started his career with Procter & Gamble (P&G) as a Senior Executive in their sales and marketing division. He worked with P&G for over 2 years from 2009 to 2011, managing sales and branding for their products.

In 2011, Kabeer moved to Mumbai to join the leadership team of Hopscotch, a women-centric e-commerce portal. As the Vice President of Retail Operations, he handled branding, marketing, business development and fund raising for Hopscotch.

Kabeer worked with Hopscotch for around 1.5 years. However, differences with the founding team led him to quit Hopscotch in 2013. After quitting Hopscotch, Kabeer joined hands with Punit Soni, ex-Chief Product Officer of Flipkart. Along with Punit and few other ex-Flipkart executives, Kabeer was working on launching a new startup in the e-commerce space.

However, as fate would have it, this plan did not materialize. Kabeer once again found himself at crossroads in his professional life in 2014 – with no job or venture. This proved to be an important turning point, leading him to come up with the idea of Dunzo.

Kabeer Biswas – Positions of Responsibility

Throughout his professional journey, Kabeer Biswas has taken up important leadership positions and delivered results:

Senior Executive – Sales & Marketing, Procter & Gamble (2009 – 2011)
Vice President – Retail Operations, Hopscotch (2011 – 2013)
Co-Founder & CEO, Dunzo (2015 – present)

Some of the responsibilities over the years :

Developing branding and marketing strategies for P&G products

Managing business development and fundraising at Hopscotch
Heading operations, marketing and expansion plans at Dunzo
Building company culture and leading recruitment at Dunzo
Raising investment rounds from venture capital firms
Representing Dunzo at industry events and platforms

Kabeer’s ability to take up challenges and deliver results even in high pressure situations stands out. His journey of quickly rising from a sales executive to leading a top startup as CEO displays his dedication, foresight and leadership capabilities.

Kabeer Biswas – Journey towards Dunzo

After quitting the startup he was building with Punit Soni in 2014, Kabeer Biswas was contemplating what to do next. He took a break and went on a soul-searching trek in the Himalayas. The trek helped clear his mind and he realized that he wanted to build something of his own.

Kabeer moved back to Bangalore in 2015. He observed how badly the city needed an efficient hyperlocal delivery service. errands like grocery shopping were time consuming. Kabeer saw this as an opportunity to build a platform that makes life easier for people by delivering anything from any store or restaurant.

He reached out to his friends – Ankur Aggarwal, Mukund Jha and Dalvir Suri to brainstorm the idea. The four bonded over the shared frustration of how long it took to buy everyday items in a city like Bangalore. Soon they decided to join forces and launch Dunzo – a 24 x 7 delivery service.

Each of the Dunzo founders brought their own expertise to the table. While Kabeer focused on growth and fundraising, Ankur brought in tech capabilities, Mukund managed operations and Dalvir overlooked marketing and customer experience. The rest, as they say, is history. Today Dunzo has revolutionized hyperlocal delivery in Indian cities.

The journey of Dunzo started from the pain points and needs Kabeer observed as an urban resident. His ability to identify a real problem and come up with an innovative solution is what paved the way for Dunzo’s success.

Inspiration for Dunzo

The idea for Dunzo emerged from Kabeer Biswas’s own experience as a resident of Bangalore. In 2014-15, Kabeer realized how much time he wasted on mundane everyday tasks like getting groceries, food deliveries, picking up documents etc. The traffic congestion and lack of parking in Bangalore only aggravated the issue.

He observed that while e-commerce made buying products easier, there was no quick and reliable solution for the same-day delivery of anything in the city. Kabeer saw major gaps in how goods were being delivered across Bangalore.

Some key pain points that inspired the idea of Dunzo:

Long waiting times for food deliveries, sometimes up to 90 minutes
No way to get small quantities of groceries/medicines delivered instantly
Difficulty in coordinating pickups – laundry, documents etc.
Lack of real-time tracking and coordination for deliveries
Traffic bottlenecks wasting productive time for people

Kabeer realized this was a problem faced by most urban residents. He saw the potential for an app-based service that could provide quick, hassle-free delivery of anything within the city. This led to the birth of the idea of Dunzo – ‘You want it, Dunzo it!’

The inspiration for Dunzo came straight from the founders’ own experiences as city-dwellers and their keen observation of gaps in the market. Kabeer’s ability to identify real consumer pain points was key in shaping Dunzo’s value proposition.

Dunzo Founders

Dunzo was founded by 4 co-founders who brought complementary skills and experience to the table:

Kabeer Biswas (CEO) – The brains behind Dunzo. He identified the market gap for hyperlocal delivery in Indian cities. An MBA graduate from Goa Institute of Management, he brought leadership, fundraising and growth skills.
Ankur Aggarwal (CTO) – The tech expert of the team. An engineer from BITS Pilani and ex-CTO of TalentPad, he built Dunzo’s mobile app and tech architecture.
Mukund Jha (Chief of Operations) – The operations head with 11 years of experience in supply chain, logistics and P&L management. He handled Dunzo’s ground operations.
Dalvir Suri (CX Lead) – Oversaw customer experience and marketing efforts for Dunzo. He was previously COO at Hopscotch.

This founding team combined technology, operations, marketing and management expertise to build a scalable hyperlocal delivery model. Their shared frustration with lack of timely deliveries is what united them to launch Dunzo.

Kabeer as the CEO provided strategic direction and raised investor funds to fuel Dunzo’s growth. The founding team’s complementing skill sets andshared vision were instrumental in Dunzo’s success.

Dunzo – Startup Story

Dunzo was founded in 2014 by Kabeer Biswas, Ankur Aggarwal, Mukund Jha and Dalvir Suri. Kabeer spearheaded the startup idea after facing delivery hassles as a resident of Bangalore.

In 2015, the founding team got together to build Dunzo – an app-based, hyperlocal delivery platform. They wanted to make life easier for city dwellers by delivering anything from any store or restaurant through a smartphone app.

Dunzo started operations in Bangalore in January 2016. They focused on delivering from restaurants initially. The value proposition of affordable delivery within 45 minutes quickly gained traction.

Dunzo expanded to generic hyperlocal deliveries like groceries, medicines, flowers etc. through partnerships with local stores. Users could order anything and get it delivered with minimal wait times.

Leveraging the rise of smartphones and gig economy, Dunzo hired delivery partners across Bangalore. Their tech-enabled logistics model achieved optimization and reliability.

From an initial team size of 15 in 2016, Dunzo grew to over 2000 employees by 2022 operating across major Indian cities. Their asset-light, low overhead business model proved scalable and attracted investors.

Dunzo pioneered hyperlocal delivery in India solving genuine pain points for urban consumers. Kabeer’s vision and the founding team’s flawless execution is what paved the way for its success despite fierce competition.

Dunzo – Startup Launch

Dunzo was launched in January 2016 in Bangalore after about 1 year of ideation and development by the founding team.

The founding team self-funded the initial development of Dunzo’s app and operations model in 2015. They wanted to validate the market need before approaching external investors.

Dunzo started off with a lean team of just 15 members including delivery partners. They focused on delivering food and groceries initially.

To attract early users, Dunzo offered discounts and zero delivery fees for the first few orders. Word of mouth and referrals helped them gain initial traction.

Within 3 months of launch, Dunzo was doing 2000 deliveries per month. Their convenient user experience and 45 minute delivery promise struck a chord with customers.

In may 2016, Dunzo raised pre-seed funding of $100,000 from Blume Ventures and other angel investors. This allowed them to expand operations.

By mid 2016, $1 million had been invested into Dunzo through angel funds and seed financing. The funds helped scale quickly to meet the strong market demand.

Dunzo – How it Works?

Dunzo operates through a user-friendly mobile app that allows quick on-demand delivery of anything within a city. Here is how it works:

Users download the Dunzo app on their Android/iOS smartphones
They can browse through categories like Grocery, Food, Pet Supplies, Flowers etc.
Users enter their location and place orders from partner merchants nearby
For pickups, users can directly send requirements from any store or restaurant
Dunzo assigns delivery partners for completing the pickup and delivery
Users get updates on order progress and ETA through chat and notifications
Delivery partners pick up orders, pay in advance if required and deliver to user’s address
Users pay for the delivery by card, cash or other digital payment methods
Delivery fee charged based on distance – usually between ₹15-₹60

Dunzo’s model uses technology to enable seamless coordination between customers, delivery partners and merchants. The delivery fee and commission from merchants form their revenue. Dunzo’s in-house logistics network ensures reliable and fast deliveries within cities.

Dunzo – Industry

Dunzo operates in the hyperlocal delivery industry, which is a segment of the on-demand delivery market.

Hyperlocal delivery refers to services limited to a city or well-defined geographic area
Enables delivery of goods and services from local businesses to consumers
Leverages proximity to provide quick, convenient deliveries within 2 hours
Part of the larger on-demand economy driven by smart phones and gig workers
Size of India’s hyperlocal delivery market estimated at $1 billion currently
Expected to grow 10x over next 5-6 years to $10-15 billion
Dunzo pioneered hyperlocal delivery in India and currently leads the market
Key competitors include Swiggy Genie, Zomato, etc. in food delivery segment
Urban Company, Zepto, etc. compete with Dunzo in non-food hyperlocal delivery

The industry is poised for massive growth on the back of busy lifestyles in cities, nuclear families and working couples who value convenience. Dunzo has first-mover advantage and aims to expand across 30 cities by 2025. Its asset-light model is also highly scalable giving it edge over competition.

Dunzo – USP and Innovation

Dunzo spearheaded hyperlocal delivery in India and innovated the model in many ways:

USPs:

On-demand delivery: Users get delivery within 45 mins anytime of day
Hyperlocal reach: Focus on density of neighborhoods vs entire city
Personalized service: Dedicated delivery partner for every order
Universal product coverage: Pick up and deliver anything from any store/restaurant
End-to-end tracking: Real-time order tracking and support

Key Innovations:

Asset-light model: Leveraged freelance delivery partners vs owning fleet
Dynamic routing algorithm: Optimizes partner assignment and routing, reducing delivery times
Gamification: Delivery partner apps use points, recognition to motivate fast service
WhatsApp for Business integration: Enables ordering for non-app users via chat
Open API platform: Allows integration with merchant systems for simplified logistics

Dunzo’s user experience and operational excellence has raised the bar for hyperlocal delivery in India. Its use of technology and lean processes enables smooth, cost-efficient operations giving it an edge over rivals.

Dunzo – Mission and Vision

Dunzo’s mission is to simplify life in the city by delivering anything and everything to users across India.

Its vision is to enable local commerce, make neighborhoods accessible and deliver happiness.

Some key aspects of Dunzo’s mission and vision:

Make on-demand delivery of any product or service seamless
Empower local businesses to fulfill orders and grow online
Provide meaningful work opportunities to delivery partner
Foster micro-entrepreneurship and community engagement
Solve genuine pain points faced by residents of urban cities
Leverage technology to make neighborhoods more accessible
Promote sustainable delivery by optimizing routes and reducing trips
Deliver value, joy and savings of time and effort to users
Build long-term customer relationships based on trust
ExpandDunzo’s services to make life efficient in cities across India

Dunzo aims to use technology responsibly to improve life in cities. Its vision is aligned with creating shared value for users, partners and the environment.

Dunzo – Business Model

Dunzo operates an online platform business model with the following aspects:

Provides instant delivery for users via mobile app
Delivery partners complete pickups and drops using bikes/cycles
Earns commission from merchant partners on every delivery
Charges delivery fee from users based on distance
Partners with local stores, restaurants across categories
Offers flexible work opportunities to delivery partners
Leverages advanced routing algorithms to optimize operations
Asset-light model with no inventory or ownership of vehicles
Makes money on every delivery via commissions and fees
Focuses on achieving high order volumes to drive revenue

Dunzo acts as an enabling platform connecting users, merchants and delivery partners. Its commissions and fee structure allows positive unit economics on each delivery.

Dunzo’s business model is highly scalable and light on assets. By maintaining neutrality between merchants and optimizing deliveries, Dunzo is able to sustain its hyperlocal service.

Dunzo – Revenue Model

Dunzo follows a transaction-based revenue model with two main components:

1. Commission from Merchants

Dunzo charges 18-40% commission on order value from merchant partners
Commission rate depends on category, type of merchant, volume etc.
Key earnings come from food delivery, grocery, medicine deliveries

2. Delivery Charges from Users

Charges delivery fee to users per order based on distance
Fee ranges from ₹15 to ₹60 for small items and up to ₹100 for larger orders
Occasional surge pricing during high demand periods

Other Revenue Streams:

Subscription plans for free/discounted delivery
Brand partnerships for targeted distribution
Courier services for packages and documents

Dunzo has maintained focus on sustainable unit economics. Its revenue from commissions and fees exceeds the costs of deliveries. This asset light model has facilitated rapid expansion across cities, allowing Dunzo to scale its business.

Dunzo – Employees

Dunzo has seen phenomenal team growth since starting operations in 2015 with just 15 employees.

Current team strength of over 2000 employees (Feb 2023)
Hires cross functions like Engineering, Operations, Business Development, Finance, HR
Operations team is largest to manage and support delivery operations
Delivery partners are over 20,000 serving as freelance workforce
Hires talent from top technology and business schools like IIT, IIM etc.
Key focus areas for hiring – product development, engineering, customer service
Young workforce with average employee age around 26 years
Flat organizational structure with open culture
Employees get stocks options at all levels
Focus on learning & development and career growth

Dunzo prioritizes culture and provides opportunities to maximize impact. It has been recognized among India’s Best Workplaces. Dunzo’s ability to attract and retain high quality talent has been a key enabler of its growth journey.

Dunzo – Challenges Faced

Dunzo has had to overcome several challenges since starting up:

Operational Challenges:

Managing partnerships and logistics for hyperlocal deliveries
Recruiting and training delivery partners
Maintaining service quality across geographies
Scaling logistics efficiently during high demand
Optimizing routes and minimizing delivery times

Business Challenges:

Achieving profitability with sustainable unit economics
Balancing commissions charged to merchants
Building trust and loyalty among users
Managing competition from food delivery and e-grocery companies
Expanding user base beyond metro cities

Funding Challenges:

Convincing investors about the viability of the hyperlocal model
Generating revenues to attain break-even
Raising follow-on rounds to support cash burn and growth

Dunzo’s innovative model and operational excellence enabled it to successfully navigate these hurdles. The founding team’s strong execution was key to establishing Dunzo as a leading player despite challenges.

Dunzo – Funding and Investors

Dunzo has raised total funding of $240 million over multiple rounds from leading investors:

Key Funding Rounds:

May 2016: $100K in pre-seed from Blume Ventures, angels
Dec 2016: $1.5 million in seed round led by Aspada Investment
2018: $12 million Series A led by Google, Blume Ventures
2019: $45 million Series C led by Lightbox, STIC, 3L Capital
2021: $40 million Series E led by Lightrock India
2022: $105 million Series F led by Reliance Retail

Notable Investors:

Google
Lightbox
Lightrock India
STIC Ventures
3L Capital
Evolvence India Fund
Hana Financial Investment
Alteria Capital
Blume Ventures

The backing of marquee investors like Google, Lightbox and Reliance enabled Dunzo to support its growth plans. The ability to raise larger rounds reflected investors’ confidence in Dunzo’s model.

Dunzo – Growth

Dunzo has demonstrated exceptional growth since starting operations in 2016:

Grew from 2000 orders a month in 2016 to 2 million orders a month in 2019
Expanded from 1 city (Bangalore) in 2016 to 8 major cities by 2022
Increased its delivery partner fleet from around 100 in 2017 to 20,000 by 2022
Grew team strength from 15 employees to over 2000 currently
Increased order value GMV from $6.5 million in 2018 to $100 million in 2020
Raised total funding of $240 million between 2016 to 2022

This exponential growth has been driven by:

Strong product-market fit and customer traction
Operational excellence in hyperlocal deliveries
Ability to establish sustainable unit economics
Scaling rapidly across cities by replicating playbook
Continuous tech innovation and geographic expansion
Building partnerships with local merchants/stores
Raising larger rounds from marquee investors

Dunzo’s growth establishes it as the pioneer and leader in India’s fast-growing hyperlocal delivery market. Its execution has made Dunzo a household name in major cities.

Dunzo – Achievements

Some of the key achievements of Dunzo so far:

Pioneered on-demand hyperlocal delivery in Indian market
First mover advantage with head start of 3-4 years over competitors
Leadership in key cities – Bangalore, Chennai, Gurgaon
90% market share in hyperlocal delivery in Bangalore
Delivered over 100 million orders across India since launch
Raised over $240 million from top investors
Ranked in LinkedIn Top Startups list (2020, 2021.
Featured in Forbes Next Billion-dollar startups (2019, 2022)
Recognized among India’s top 50 Best Workplaces by Great Place to Work Institute
Named in BrandZ Top 75 most valuable Indian brands list (2022)
Winner of Best Startup (SIH 2020) and Best Consumer Tech (NextBigBrand Awards)
Profitable at unit economics level since inception

Dunzo’s success has hinged on its flawless execution, customer-centricity and market leadership in hyperlocal delivery. It has emerged as one of the most promising and valuable startups from India.

Dunzo – Awards and Recognition

Some of the prominent awards and recognition received by Dunzo:

LinkedIn Top Startups India (2020, 2021)
Forbes Next Billion-Dollar Startups (2019, 2022)
BrandZ Top 75 Most Valuable Indian Brands (2022)
Great Place to Work Institute: Best Workplaces in India (2019-2022)
Nasscom Emerge 50 Awards (2018, 2020)
Best Startup at Smart India Hackathon (2020)
NextBigBrand Awards: Best Consumer Tech Brand (2022)
Zinnov Zones Award: Consumer Software Enterprise (2019)
India Digital Awards: Best Digital Enterprise- Startup (2020)
QPrize by Qualcomm: Top Innovative Startup (2017)
Economic Times Future of Work Leader (2020)
SMBStory Awards: Best Hyperlocal Delivery App (2019, 2021)

The awards validate Dunzo’s innovative business model, market leadership, work culture, technology excellence and brand popularity. The recognition has accelerated Dunzo’s profile and stature among India’s leading startups.

Dunzo – Future Plans

Dunzo has ambitious growth plans for the coming years:

Expand presence from 8 to 15-20 cities by 2025
Launch services in Tier 2 cities beyond metros
Grow monthly order volume from 2 million to 10 million
Increase category coverage beyond food, groceries, medicines
Expand user base by targeting value-conscious customers
Enhance technological capabilities for routing and logistics
Grow delivery partner fleet to over 100,000
Invest in electric vehicles and sustainable delivery
Pursue new revenue streams like product distribution, B2B deliveries
Evaluate acquisition opportunities to accelerate growth
Pursue profitability by continuing to optimize unit economics
Take the company public through a potential IPO

Dunzo aims to consolidate its first-mover advantage and become the go-to hyperlocal delivery platform across India. Its growth playbook of geographic expansion, tech innovation and sustainable unit economics is expected to drive the next phase of evolution.

Dunzo – Competitors

Dunzo competes with the following players in the hyperlocal delivery market:

Food Delivery Apps: Swiggy, Zomato (Genie segment)
E-Grocery: BigBasket, Grofers (Blinkit), Zepto
Horizontal Marketplaces: Meesho, ElasticRun, Milkbasket
Logistics Players: Delhivery, Shadowfax
Legacy Operators: Dunzo Go, DotPe

Dunzo pioneered the hyperlocal delivery model in India. Key advantages over competitors:

Focus on instant delivery of anything within 45 mins
Higher density and reliability in core cities like Bangalore
Advanced logistics routing algorithms and workflows
Assisted shopping experience and personalized service
Partnerships with local stores and service providers
Strong unit economics
Brand goodwill and customer loyalty

By innovating and excelling in operational capabilities, Dunzo has emerged as the market leader in hyperlocal delivery in India. It aims to retain leadership as the market grows.

Conclusion

Dunzo has brought about a revolution in hyperlocal delivery by fulfilling a key need for instant delivery in urban cities. Within just 5 years of launch, it has become a household name and market leader.

Dunzo’s journey is a testament to the founders’ vision, customer centricity and flawless execution. Kabeer Biswas identified a major gap in the market and leveraged technology to provide a seamless solution. His leadership and ability to get the right partners on board was instrumental.

Dunzo pioneered asset-light hyperlocal delivery in India. The use of technology, efficient operations and strong unit economics has powered Dunzo’s success. Today, Dunzo has made life efficient for millions across major cities.

Dunzo is poised for massive growth as urban residents increasingly value convenience and time savings. With strong customer loyalty, funding and strategy in place, Dunzo is on track to achieve its mission of simplifying life in the city. Kabeer Biswas has set a benchmark for how startups can evolve from identifying a consumer need to building a scalable, profitable business model.

FAQs with answers on Dunzo:

Can you order alcohol on Dunzo?

No, Dunzo does not allow ordering or delivery of alcohol or tobacco products currently. It focuses on categories like food, groceries, medicines, pet supplies etc.

Did Jio buy Dunzo?

No, Jio has not acquired Dunzo. However, Reliance Retail invested $200 million in Dunzo in 2022 for a 25% stake, marking its entry into quick commerce segment. Dunzo continues to operate as an independent company.

Does Dunzo have dark stores?

Yes, Dunzo operates small dark stores/warehouses across cities to enable hyperlocal delivery of items like groceries in 15-20 minutes.

Has Ambani invested in Dunzo?

Yes, Mukesh Ambani-led Reliance Retail invested $200 million in Dunzo in 2022. This has been their biggest investment in quick commerce segment so far.

How many employees does Dunzo have?

As of 2023, Dunzo has over 2000 employees on its payroll covering functions like operations, engineering, business development etc.

How many orders does Dunzo have?

Dunzo achieved 2 million orders per month across its operational cities like Bangalore, Mumbai, Delhi etc. as of 2022.

Is Dunzo a unicorn?

Not yet. Dunzo is estimated to be valued between $500 million to $700 million currently. It is on track to potentially become a unicorn with its next funding round.

Is Dunzo good or bad?

Dunzo has very good reviews and rating of 4.2/5 on Play Store indicating users find the service reliable, convenient and value for money. It enjoys positive brand image.

Is Dunzo in trouble?

While Dunzo has faced challenges like scaling sustainably, it has performed well. Its hyperlocal expertise, customer traction and funding position it well for long-term growth.

Is Dunzo owned by Reliance?

No, Dunzo is an independent company. Reliance Retail owns 25% stake after its $200 million investment. The founding team led by Kabeer Biswas maintains majority control.

Is Dunzo profitable?

Dunzo achieved profitability in its unit economics early on but operates on an overall loss as it invests in growth. Profitability at company level is likely by 2023-2024.

Is Dunzo shutting down?

No. There are no plans of Dunzo shutting down. It continues to be the leading player in hyperlocal delivery in India.

Is Dunzo sold?

Dunzo remains an independent company. It has raised funds from investors like Reliance but the founding team still holds majority ownership.

Is Dunzo successful?

Yes, Dunzo is considered a very successful startup. It has pioneered hyperlocal delivery, raising $240 million in funding, achieving 2 million orders per month and strong operating metrics.

What is the legal name of Dunzo?

Dunzo Digital Private Limited

What is the monthly income of Dunzo?

While financials are not disclosed, Dunzo is estimated to have annual revenue run-rate of $50-$100 million as of 2022.

What is the most ordered item on Dunzo?

Food items like a single meal or beverages are likely the most frequently ordered products on Dunzo.

What is the net worth of Dunzo?

Dunzo is estimated to be valued between $500 million – $700 million currently.

What is the salary of Dunzo partner?

Reports estimate Dunzo delivery partners earn around ₹20,000 – ₹30,000 per month on average.

What is the turnover of Dunzo India?

While exact revenue figure is unknown, Dunzo’s GMV is estimated to be around $100 million for 2020. Its revenue would be a % of this GMV.

What went wrong at Dunzo?

Dunzo has faced some challenges like unsustainable buring, hypercompetitive market and regulatory issues earlier. But it has managed to establish market leadership through strong execution.

Where is Dunzo headquarters?

Dunzo is headquartered in Bengaluru where it started its operations.

Who is owner of Dunzo?

Dunzo was founded by Kabeer Biswas, Ankur Aggarwal, Mukund Jha and Dalvir Suri. Kabeer Biswas is the CEO.

Who is the competitor of Dunzo?

Key competitors are Swiggy Genie, Zomato, Zepto, Blinkit and other hyperlocal delivery apps.